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Assessment note

04

Capability 04

Operations & Quality

A business that runs the same way on its worst day as on its best.

What this includes

01

Operating model design

Structure, roles, spans and layers, and decision rights that hold when the founder is not in the room.

02

Process architecture & SOPs

End-to-end process mapping and written procedures your team will actually follow.

03

Quality management systems

ISO 9001, 14001 and 45001 readiness, internal audit programmes and corrective action.

04

Performance management

KPI trees, dashboards, and the management routines that make review a habit, not an event.

05

Productivity & cost

Waste elimination, throughput improvement, working capital and cost-to-serve reduction.

06

Supply chain & vendors

Sourcing strategy, logistics design, service-level agreements and supplier development.

Outcome An operation that performs predictably, without heroics.
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